Dealer Satisfaction Survey

In order to continually improve our products and enhance our service levels to you, and to improve the effectiveness of our quality management system, we are conducting this survey to give you an opportunity to provide the feedback we need to better meet your needs.
Your Name
Company
E-mail
 
May we contact you if we have questions about your survey? YES

Product Literature

Is the information in ODP's catalog easy to understand?
Yes
No
No opinion
Are ODP's technical specifications easy to understand?
Yes
No
No opinion
Any additional comments about ODP's product literature?

Ordering Process

Please rate the relative ease of ordering ODP's products.
Very Poor
Poor
Average
Above Average
Excellent
How well were you kept informed of any product delays?
Very Poor
Poor
Average
Above Average
Excellent
Any additional comments about ODP's ordering process?

Receipt of Order

Do you usually receive your orders on time?
Always
Mostly
Half the time
Rarely
Never
Are your shipments usually accurate?
All items and quantities you ordered arrive.
Always
Mostly
Half the time
Rarely
Never
How often are your shipments complete?
You receive the order in one shipment.
Always
Mostly
Half the time
Rarely
Never
Any additional comments about receiving orders from ODP?

Product Complaints / Returns

Is ODP's Product Return Policy easy to understand?
Yes
No
No opinion
Are your complaints handled promptly and satisfactorily?
Yes
No
No opinion
Any additional comments about product complaints or returns?

Product Quality

Please rate the completeness of ODP's product line.
Very Poor
Poor
Average
Above Average
Excellent
Please rate the overall quality of ODP's products.
Very Poor
Poor
Average
Above Average
Excellent
Any additional comments about ODP's product quality?

Overall Value

Would you purchase ODP's products again?
Very Unlikely
Fairly Unlikely
Fairly Likely
Very Likely
Definitely
Would you recommend ODP's products to others?
Very Unlikely
Fairly Unlikely
Fairly Likely
Very Likely
Definitely
Please rate your overall experience with ODP.
Very Poor
Poor
Average
Above Average
Excellent
Any additional comments about ODP's overall value?